faq's

THIS IS FOR MOUNT KILIMANJARO TREKKING FA'S

1. WHO IS LEADING MY TREK?

The treks will be led by a local guide whom we have hand-picked because of their knowledge, expertise and experience on the mountain. We have an advantage here: because of the many years we have been working on the mountain and the number of times we have climbed it, so we are able to employ only those guides who meet our very stringent criteria. We employ only those who demonstrate excellent knowledge of the mountain, first-rate safety records, brilliant leadership skills and routinely provide wonderful care and attention towards all climbers to ensure the trek is a safe and enjoyable one.

2.IF I FAIL TO REACH TO THE SUMMIT,CAN I GET REFUND?

No. As the price includes your park fees, foods,guide fees, equipment, etc, a refund can not be paid to those who do not make it to the summit.

3.WHAT CURRENCIES DO YOU ACCEPT AS PAYMENT?

As we are charged in US dollars, so all our prices are quoted in US dollars too. However, we are able to accept a wide range of other currencies too including sterling, euros, Canadian dollars, Australian dollars and many more. Just ask us and we’ll do our best to oblige. Nor do we use ridiculous exchange rates. Instead, we use the rates set by Transferwise which are widely regarded as the fairest market exchange rates in common use.

4.ARE THERE ANY ADDITIONAL FEES I NEED TO BE AWARE OF WHEN PAYING A DEPOSIT OR THE FULL BALANCE ?

If you are paying by credit or debit card there is a 2.99% fee. International transfers are also accepted and is the easiest way to pay.
For this reason, we recommend that you pay the deposit by credit or debit card. The 2.99% fee for this relatively small amount will probably be cheaper than arranging a transfer (though do check with your bank about their fees first.)
When it comes to paying the final balance we recommend you pay by international transfer. There will be no extra charge from us for receiving these transfers, though you may want to speak with your bank first as, again, they will usually charge a fee to carry out the transfer.
We do also accept cash on arrival, providing that you have already paid a deposit and arranged with us beforehand that you want to pay the balance when you arrive in Tanzania.

5.WHAT IS INCLUDED IN THE PRICE- AND WHAT ‘S NOT

What’s included in our Kilimanjaro trek…

Transfers to and from Kilimanjaro International Airport
Two nights stay in a hotel on B&B basis (usually one before the trek and one after)
Transfers to and from the mountain
All park fees, camping fees, rescue fees and permits while on the mountain
All camping equipment
All food and drink on the mountain
Wages of trek crew (guide/assistant guides, cooks and porters)

6.DO I REQUIRE ANY SPECIAL SKILLS OR EQUIPMENT TO TREK ON ANY OF THE ROUTES?

No. All of the treks, including the Full Circuit Umbwe and Alternative Lemosho treks, are walks, not climbs. Nor do you need any special equipment, so you can leave all your ropes, crampons, ice axes etc at home. All of the routes are walking routes only.